Social customer relationship management: taking advantage of Web 2.0 and Big Data technologies
Crossref DOI link: https://doi.org/10.1186/s40064-016-3128-y
Published Online: 2016-08-31
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Orenga-Roglá, Sergio
Chalmeta, Ricardo
License valid from 2016-08-31