Business process performance measurement: a structured literature review of indicators, measures and metrics
Crossref DOI link: https://doi.org/10.1186/s40064-016-3498-1
Published Online: 2016-10-18
Published Print: 2016-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Van Looy, Amy http://orcid.org/0000-0002-7992-1528
Shafagatova, Aygun
License valid from 2016-10-18