Received: 15 February 2019
Accepted: 28 December 2020
First Online: 12 January 2021
Ethics approval and consent to participate
: Approval was obtained before the conduct of the study by the Research Ethics Committee approval at Ajman University, Reference number H-17-05-01. Consent to participate in the study was obtained by telephone calling the pharmacies informing them of the aims of the study and to get permission for the visit by the mystery shopper in the next few months.
: Not applicable.