The effect of externalities on adoption of social customer relationship management (SCRM)
Crossref DOI link: https://doi.org/10.1186/s40887-017-0021-x
Published Online: 2017-12-20
Published Print: 2017-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Gu, Vicky
Davis, Jonathan http://orcid.org/0000-0001-5209-9768
Cao, Ray
Vogt, John
Text and Data Mining valid from 2017-12-01
Version of Record valid from 2017-12-20
Article History
Received: 20 June 2017
Accepted: 29 November 2017
First Online: 20 December 2017
Competing interests
: The authors declare that they have no competing interests.