Callcenter 4.0 – Wie verändern Spracherkennung, Künstliche Intelligenz und Robotic Process Automation die bisherigen Geschäftsmodelle von Callcentern
Crossref DOI link: https://doi.org/10.1365/s40702-018-0405-y
Published Online: 2018-03-02
Published Print: 2018-04
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kharchenko, Anastasia
Kleinschmidt, Tim
Karla, Jürgen http://orcid.org/0000-0001-9878-7224
Text and Data Mining valid from 2018-03-02
Article History
Received: 30 November 2017
Accepted: 21 February 2018
First Online: 2 March 2018