Exploring Perceived Fairness in Hotel Service Recovery: The Case of Kingdom Plaza, Wuhan
Crossref DOI link: https://doi.org/10.7603/s40930-014-0001-3
Published Online: 2014-10-19
Published Print: 2014-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Chen, Hanyu
Lee, Yun Lok
Weiler, Betty